Artefacts about 1990s
To give Aboriginal and Torres Strait Islander families information about a new payment, DSS worked with Aboriginal professionals to publish a comic.
A report into the JET Program for sole parents found government officials needed to work with Aboriginal communities to meet their needs instead of telling them what to do.
In the 1990s, the government used posters with simple text to promote ABSTUDY, suggesting it was a well-known program by this time.
To encourage more Aboriginal and Torres Strait Islander parents to use the Jobs, Education and Training Program, DSS made a video featuring stories from customers and presented by prominent Aboriginal women.
DSS made a video to help staff introduce new payments to Aboriginal and Torres Strait Islander customers. The video shows how to apply and how to help customers in remote areas.
In 1987, DSS began the Community Agent Program to help support Aboriginal people in remote and regional areas. In 1990, the department researched how to improve the program and followed up with a detailed handbook for agents.
A study into communication preferences among Aboriginal and Torres Strait Islander communities showed DSS needed to better account for community needs.
When women started to get government payments themselves, DSS produced a video tailored to Aboriginal and Torres Strait Islander women.