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Artefacts about Aboriginal Liaison Officers

Map of Australia with the words 'I remember my first day' over it.
Aboriginal Liaison Officers share experiences in training video
To train Aboriginal Liaison Officers, DSS created a video with stories from officers around the country.
Photo of a rocky hill and leafless tree with the words 'Cultural crossroads: a guide for DSS staff in contact with Indigenous people' superimposed
Celebrity presents DSS training video
Cultural awareness and sensitivity became a priority for DSS. The department created a training video featuring an Aboriginal celebrity to encourage all staff to improve services for Aboriginal and Torres Strait Islander customers.
Cover of the document 'Where to now? Department of Social Security Payments and Aboriginal and Torres Strait Islander Communities in North Australia. September 1990'. At the top of the page are the logos for the Department of Social Security and the North Australia Development Unit.
Report bases advice on Aboriginal people’s experiences
DSS asked residents of Aboriginal communities in northern Australia whether social security met their needs, what problems they had getting payments and if any changes to the system were needed.
Cover of a comic called ‘Top-up money for kids’. It has a cartoon of an Aboriginal family standing in front of a store. A teenager is holding a box of groceries. Two women are holding bags of groceries and one is feeding a baby a banana. A young child is holding a shirt with the tag still attached. A woman is passing, holding hands with a child. She says, ‘You mob rich?’ The word ‘rich’ is underlined for emphasis.
DSS uses comic to explain a new payment
To give Aboriginal and Torres Strait Islander families information about a new payment, DSS worked with Aboriginal professionals to publish a comic.
Cover of the Department of Social Security annual report for 1990 to 1991. The subtitle reads '50 years of service to Australia 1941 to 1991'. The Commonwealth Coat of Arms and DSS logo are the only decorative elements.
DSS reflects on 50 years of social security
In 1991, DSS published histories of service delivery in a staff newsletter and annual report. Both pieces included information about Aboriginal and Torres Strait Islander servicing.
Still image from 'Two new social security payments' video, showing the title 'Home Child Care Allowance and Partner Allowance'. The background is an outback Australian landscape.
Video helps staff explain new payments
DSS made a video to help staff introduce new payments to Aboriginal and Torres Strait Islander customers. The video shows how to apply and how to help customers in remote areas.
The cover of the Community Agent Program (CAP) CAP Handbook. There is a small image depicting a sun rising over a mountain range. There is a DSS logo in the top left hand corner
Community Agents support people in remote areas
In 1987, DSS began the Community Agent Program to help support Aboriginal people in remote and regional areas. In 1990, the department researched how to improve the program and followed up with a detailed handbook for agents.
The Appeals Guest Placement Program for AILOs. Title Card
Video explains Appeals Guest Placement Program
DSS made a video explaining the Appeals Guest Placement Program to Aboriginal and Islander Officers (AILOs). The program helped AILOs learn how to help customers make appeals.
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