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Artefacts about DSS training material

Map of Australia with the words 'I remember my first day' over it.
Aboriginal Liaison Officers share experiences in training video
To train Aboriginal Liaison Officers, DSS created a video with stories from officers around the country.
Photo of a rocky hill and leafless tree with the words 'Cultural crossroads: a guide for DSS staff in contact with Indigenous people' superimposed
Celebrity presents DSS training video
Cultural awareness and sensitivity became a priority for DSS. The department created a training video featuring an Aboriginal celebrity to encourage all staff to improve services for Aboriginal and Torres Strait Islander customers.
Still image from 'Two new social security payments' video, showing the title 'Home Child Care Allowance and Partner Allowance'. The background is an outback Australian landscape.
Video helps staff explain new payments
DSS made a video to help staff introduce new payments to Aboriginal and Torres Strait Islander customers. The video shows how to apply and how to help customers in remote areas.
The cover of the Community Agent Program (CAP) CAP Handbook. There is a small image depicting a sun rising over a mountain range. There is a DSS logo in the top left hand corner
Community Agents support people in remote areas
In 1987, DSS began the Community Agent Program to help support Aboriginal people in remote and regional areas. In 1990, the department researched how to improve the program and followed up with a detailed handbook for agents.
The Appeals Guest Placement Program for AILOs. Title Card
Video explains Appeals Guest Placement Program
DSS made a video explaining the Appeals Guest Placement Program to Aboriginal and Islander Officers (AILOs). The program helped AILOs learn how to help customers make appeals.
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