Artefacts about Communication
DSS made a video to inform Torres Strait Islander people about the payments they could get and how to apply. It was recorded in 4 languages.
To encourage more Aboriginal and Torres Strait Islander parents to use the Jobs, Education and Training Program, DSS made a video featuring stories from customers and presented by prominent Aboriginal women.
DSS made a video to help staff introduce new payments to Aboriginal and Torres Strait Islander customers. The video shows how to apply and how to help customers in remote areas.
A study into communication preferences among Aboriginal and Torres Strait Islander communities showed DSS needed to better account for community needs.
When women started to get government payments themselves, DSS produced a video tailored to Aboriginal and Torres Strait Islander women.
DSS made a video explaining the Appeals Guest Placement Program to Aboriginal and Islander Officers (AILOs). The program helped AILOs learn how to help customers make appeals.