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Artefacts about Communication

Still image from 'A message from the Department' video, showing Senator Neville Bonner speaking to the camera, with an Aboriginal flag behind him.
Aboriginal Senator explains DSS payments
DSS began making their information more accessible for Aboriginal people in the 1980s. An early example is this video featuring Neville Bonner, the first Aboriginal person in federal Parliament.
Aboriginal Liaison Unit in the Top End. Title Card
Aboriginal Liaison Officers explain their role to customers
DSS made a video to show the work of Aboriginal Liaison Officers in Darwin and to remind customers of what they needed to let the department know about.
A poster with the title 'The National Aboriginal Liaison Network'. It has a map of Australia rendered in an artistic style, with many numbered yellow points marking locations across Australia. There is a silhouette of a hand on the right side of the map, with a white glow around it, to emulate a blown ochre art style. There is a long list of offices and the DSS logo is in the bottom right corner.
Poster shows Aboriginal Liaison Network
DSS made a poster to put up in offices to show staff the national network of Aboriginal Liaison Officers.
Photo of a rocky hill and leafless tree with the words 'Cultural crossroads: a guide for DSS staff in contact with Indigenous people' superimposed
Celebrity presents DSS training video
Cultural awareness and sensitivity became a priority for DSS. The department created a training video featuring an Aboriginal celebrity to encourage all staff to improve services for Aboriginal and Torres Strait Islander customers.
Colourful poster with a comic book-style panels with the headings 'Right story - right money' and 'When things change - tell Social Security'
DSS uses clear slogan in campaign
DSS used community scenarios on a poster to show when people needed to let the department know about changes of circumstances.
SNAP Program Title Card
DSS video promotes SNAP
To encourage uptake of the Support Network for Aboriginal Parents (SNAP) Program, DSS made a video to explain how it worked.
Cover of a comic called ‘Top-up money for kids’. It has a cartoon of an Aboriginal family standing in front of a store. A teenager is holding a box of groceries. Two women are holding bags of groceries and one is feeding a baby a banana. A young child is holding a shirt with the tag still attached. A woman is passing, holding hands with a child. She says, ‘You mob rich?’ The word ‘rich’ is underlined for emphasis.
DSS uses comic to explain a new payment
To give Aboriginal and Torres Strait Islander families information about a new payment, DSS worked with Aboriginal professionals to publish a comic.
A comic strip titled 'Important News!!'. The subtitle reads: 'Contact DSS or CES if you want to know more about Newstart'.
DSS introduces Newstart Allowance
DSS used a colourful poster to introduce Newstart Allowance to Aboriginal and Torres Strait Islander people.
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