Artefacts about DSS Videos

Still image from 'Two new social security payments' video, showing the title 'Home Child Care Allowance and Partner Allowance'. The background is an outback Australian landscape.

DSS made a video to help staff introduce new payments to Aboriginal and Torres Strait Islander customers. The video shows how to apply and how to help customers in remote areas.

The cover of a document by the Department of Social Security and Department of Human Services & Health, titled 'Aboriginal & Torres Strait Islander Information Needs Study Final Report', dated August 1995. The quote "Take the time to talk and listen..." is included. The publishing details included are: 'Prepared by - The Roy Morgan Research Centre Pty. Ltd., 21 Torrens Street, Braddon, A.C.T., 2600.'. The cover is yellow and plain in design.

Study finds government communication lacking

A study into communication preferences among Aboriginal and Torres Strait Islander communities showed DSS needed to better account for community needs.

Title card of video explaining new women's payments. Says 'parenting and partner allowance'. There is an Aboriginal flag design in the background.

Aboriginal media figure explains changes to payments for women

When women started to get government payments themselves, DSS produced a video tailored to Aboriginal and Torres Strait Islander women.

The Appeals Guest Placement Program for AILOs. Title Card

Video explains Appeals Guest Placement Program

DSS made a video explaining the Appeals Guest Placement Program to Aboriginal and Islander Officers (AILOs). The program helped AILOs learn how to help customers make appeals.

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